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 Free shippingFor Mainland Portugal |
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 Exchanges and returnsUp to 30 days after receipt of the order. |
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 Free shipping to any storePick up your order at your nearest store. |
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YOU CAN TRACK YOUR ORDERAfter your order leaves our warehouse, you will receive an email with the carrier's link to track your order. You can also view this link in your Customer Area under Orders. This feature is not available for in-store collections. |
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Pick up your order at a Pick-Up point near you!With the Pick-Up service, you can collect your order from a nearby location, without having to wait for delivery at home. |
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Frequently Asked Questions |
Countries and Shipping Costs
Free shipping, when applicable, does not apply to discounted products (promotions/sales).
That is, orders consisting exclusively of promotional items are not eligible for free shipping, regardless of the minimum value stipulated.
If the order includes one or more products without any associated promotion, the normal conditions set out in the table below apply, considering only the total value of those products without discount.
Shipping Area
Shipping Time (*workdays)
Shipping Costs
Pick Up Store
1 – 3
Free
Portugal Continental — PickUp DPD
1 – 3
Free
Portugal Continental — MRW
1 – 3
Free
Portugal Continental — DPD
1 – 3
4.90€ (Free above 35€)
Portugal Islands — Maritime — DPD 5 – 16
6,90€ (Free above 99€)*
Portugal Islands — Air — DPD 3 – 5
6,90€ (Free above 99€)*
Spain (Península) — MRW
1 – 3
3.90€ (Free above 39€)
Spain (Península) — DPD
2 – 4
5.90€ (Free above 59€)
France, Monaco
2 – 5
15.49€
Belgium, Netherlands, Luxembourg
3 – 6
15.49€
Austria
4 – 7
15.49€
Poland
4 – 7
14.99€
Germany
3 – 6
13.99€
Denmark, Hungary
4 – 7
17.49€
Italy
3 – 6
20.99€
Sweden, Ireland
4 – 7
20.99€
Finland
5 – 8
28.99€
Estonia
6 – 9
20.99€
Latvia
5 – 8
20.99€
Lithuania
5 – 8
17.49€
How can I track my order?
After your order has left our warehouse, you'll receive an e-mail with a link to the transporter so you can follow your order.
You can check that link in your Customer Area in Orders. This feature is not available for store pick ups.What happens if I'm not at the address I've given when the courier comes to deliver the parcel?
Our parcel transport services are provided by two different companies (MRW and DPD) and therefore the treatment given to the parcel if it is not delivered on time is different for each company.
However, if you are not at the address indicated, for your parcel to be delivered successfully, all you need is another person available to receive the parcel and sign for it.
For more information, please contact Customer Support.Is it faster to order to a physical store?
The estimated delivery times for home delivery and store delivery are the same.How does collect in the store work?
You can choose to pick up your order in one of our stores and enjoy free shipping. After payment confirmation, in maximum 3 workdays you'll have your order ready for pick up.
As soon as its ready, you'll receiver an e-mail and a text message with a code. You'll have to show that code and your identification (passport or identity card).Can I authorise someone to pick my order at the store»
Yes. The order can be picked up by someone else as long as they present an Identification Document (Citizen's Card, Identity Card or Passport) and the pick-up code.How long do I have to pick up my order at the store?
Your order will be available at the store for 30 days. After that, the order will be returned to our warehouse.
For more information, contact our Customer Support service.Delivery forecast for each product
The estimated delivery date on each item's page applies exclusively to shipments to mainland Portugal and Spain.
Estimates may vary slightly depending on the time of purchase and product availability.
Delivery times may vary during promotional campaigns and festive seasons due to the increased volume of orders.Shipping and delivery conditions
Once the order has been dispatched from our warehouses, responsibility for it passes to the corresponding carrier (DPD/MRW).
Any delays in shipment compared to the estimated dates do not entitle you to compensation.
We do not ship to PO boxes.
Delivery times may vary during promotional campaigns and festive seasons due to the increased volume of orders.Shipping Costs and Additional Fees
Shipping costs may be changed at any time without prior notice. However, the amount indicated at the time of placing the order will always apply.
Orders weighing more than 5kg are subject to additional shipping costs. For orders over 15kg, the shipment will be divided into two or more volumes, with postage applied to each one. Payment will be made by Multibanco reference.
Shipments to the Madeira and Azores archipelagos: Orders over 5kg will incur an additional shipping charge, calculated according to the total weight. Once the order has been paid for, Customer Service will contact you to settle the extra amount by Multibanco reference.
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