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    FAQs

    Our answers to frequently asked questions!

    Login / Register

    • 1. How do I create my account?

      It's very easy to create an account at BZR. You just have to follow these steps:


      1- Start by giving us your e-mail address.
      2- Tell us your name and delivery address.
      3- Create an easy to remember password.
      4- Accept our Terms and Conditions.


      All set. You can now buy at BZR and access your customer area!

    • 2. Do I have to create a customer account to place an order?

      No. You can place orders in our online shop as a guest.

    • 3. What are the advantages of a customer account?

      By registering your customer account with BZR Online, you can enjoy advantages such as:

      • Order history;
      • Details of each order;
      • Real-time parcel tracking;
      • Address history.

    • 4. How do I log in?

      To log in at BZR Online you just have to insert your e-mail and password.

      You can also login in through Facebook or Google and you'll be registered with your data from the social media you use.

    • 5. How do I recover my password?

      All you have to do is request a new one. When you're logging in, click on "recover password", insert your e-mail and we'll send you an e-mail with easy to follow intructions for you to create a new password.

    • 6. How do I delete my account?

      With your BZR account you can quickly buy the items you like so much without having to introduce your data everytime you make a purchase.
      However, if you really want to delete it, enter your Customer Área and you can delete it yourself.
      If you have any doubts you can contact us through our Client Support service so we can help you.

    • 7. How do I cancel my subscriptions?

    Orders

    • 1. Make a purchase, step by step?

      It's very easy to buy at BZR. If you found what you were looking for, all you have to do is:
      Choose your size
      Add the item to the basket
      Go to checkout
      Select your address and shipping method
      Enter your invoice data
      Validate your request
      Select the payment method

      And that's it! Now you only have to wait for the package to get to you and enjoy.

    • 2. How can I be sure that my purchase was completed?

      When you complete your request, you'll see in your screen a sucess message and you'll also receive both a text message and an e-mail with purchase confirmation.
      this way you can be sure that everything went well and now you only have to enjoy your purchase.

    • 3. Can I make a purchase through the phone?

      No. Our Customer Support service is always available to help you in everything you need but you'll have to do the purchase yourself and introduce your personal data yourself.

    • 4. Is the stock always guaranteed when I make a purchase?

      Our stock is automatic and we do everything we can to prevent human and informatic errors, however small mistakes can happen.

    • 5. What happens if the item I bought sold out between purchase date and processing?

      It's very unlikely that happens. However, if it does happen, our Customer Support service will contact you to reimburse you.

    • 6. Will I get a receipt for my purchase?

      The receipt will always be available in your Customer Area > Order history. You can download it at any time.
      In your purchase confirmation e-mail you'll also have the receipt attached (if you log in as a guest, this is the only place you can find your receipt).

    • 7. How do I apply a promo code?

      When finishing your purchase, you'll have a field to fill in with promo codes.
      When you click apply, you'll see that the discount will be applied in your purchase final price.

    • 8. The order is being delivered with the "Security" symbol violated and the box with opening signs, what can I do?

    Payments

    • 1. ATM

      When choosing this option, an e-mail and a text message with the necessary data for you to proceed with the payment will be sent to you.
      You must make the payment in a 24h term. *The stock reservation of your purchase will only be effected after payment confirmation.

    • 2. MB Way

      MB WAY is an ATM solution that allows you, through your smartphone, tablet or PC, to make payments online. Once you have confirmed your order, you will receive a notification from the MB Way application on your smartphone to enter your payment authorization. In this process you should not go back to the BZR page. Give authorization in the MB Way application and automatically the purchase page will be updated. 

    • 2. Paypal

      It's exclusively used for online purchases. With a PayPal account you can choose to associate your credit card or bank account to PayPal and make safe purchases.
      You'll be redirected to PayPal's page where you'll login and validate the payment. After that you'll go back to BZR's page.

    • 3. Visa/Mastercard

      The Visa payment requires you to insert the data of a valid credit card. If the information is not valid, an error message will appear, preventing you from concluding the payment.


      3.1. What's CCV/CID/CVC
      Card Verification Value or Code Verification Value (CVV or CVC) or Card Identification Code (CID) is a safety guarantee for credit/debit card operations, giving a better protection against credit card fraudes.
      The number is generated when the card is issued, encrypting the card number and expiry date, transforming them in a key known only to the issuer bank.
      Giving this code goes to assure that the client has the card in his hands.

    • 5. Klarna

      The KLARNA payment method allows you to divide the payment of your order into three equal instalments without interest, for purchases between 35€ and 3,000€.

      Find out more about this payment method here.


    Shipping

    • 1. Countries and shipping costs





      See here all shipping conditions.

    • 2. How can I track my order?

      After your order has left our warehouse, you'll receive an e-mail with a link to the transporter so you can follow your order.
      You can check that link in your Customer Area in Orders. This feature is not available for store pick ups.

    • 3. What happens if I'm not at the address I've given when the courier comes to deliver the parcel?

      Our parcel transport services are provided by two different companies (MRW and DPD) and therefore the treatment given to the parcel if it is not delivered on time is different for each company.
      However, if you are not at the address indicated, for your parcel to be delivered successfully, all you need is another person available to receive the parcel and sign for it.
      For more information, please contact Customer Support.

    • 4. Is it faster to order to a BZR store?

      Estimated delivery times are the same for home delivery or store delivery.

    • 5. How does collect in the store work?

      You can choose to pick up your order in one of our stores and enjoy free shipping. After payment confirmation, in maximum 3 workdays you'll have your order ready for pick up.
      As soon as its ready, you'll receiver an e-mail and a text message with a code. You'll have to show that code and your identification (passport or identity card).

    • 6. Can I authorise someone to pick my order at the store»

      Yes. The order can be picked up by someone else as long as they present their identification (passport or identity card) and the code we sent to you.

    • 7. How long do I have to pick up my order at the store?

      Your order will be available at the store for 30 days. After that, the order will be returned to our warehouse.
      For more information, contact our Customer Support service.

    Exchanges & Returns

    • 1. How do I swap something?

      It's only possible to swap sizes (same reference), so if you wanna swap an item for another one, you'll have to return it first. You have 60 days counting from the delivery date.


      Follow these steps:

      Login and access your customer area at My Account>Returns
      Fill in the form for the swap items
      Pack the item(s) correctly (you can use BZR's box) and send it to:
      Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal

    • 2. How do I return something?

      You have 60 days counting from the delivery date to return something. Follow these steps:


      Login and access your customer area at My Account>Returns
      Fill in the form for the returned items
      Choose how you wanna be reimbursed (with a BZR voucher or by the same method you've payed for the purchase)
      Pack the item(s) correctly (you can use BZR's box) and send it to:
      Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal.

    • 2.1 How can I return an offer and use the voucher in store?

    • 3. How do I make a complaint about an already used item?

      To file a complaint about a used product, you should contact Customer Support so that we can resolve the issue. After contacting us, you must send your item with the corresponding invoice (which you can find in your Customer Area) and a brief description of your complaint.


      The complaint will then be reported to the brand and the maximum response time to the customer is 30 days.


      If the brand accepts the claim, the item will be replaced with a new one (exactly the same).


      If the item in question is no longer in stock, the refund can be made in the form of a voucher for use in the online shop, or by the same payment method.


      If the complaint is not accepted, the brand will return the item complained of to be delivered to the customer.

    • 4. Do I have to pay to return something?

      The shipping costs when returning something are paid by you. You can always return something in a store so you don't have to pay anything.

    • 5. I got the wrong item and/or with a defect. Do I have to pay to return it?

      In case the swap/return of an item is caused by a BZR's expedition error, the client should contact our Customer Support service so we can proceed to schedule the recollection of the item, assuming all the costs of your swap/devolution.
      However, when sending back to the client the substitute items, we follow the same rules and shipping costs of a normal purchase.

    • 6. Exchange or return at a BZR shop

      Exchanges and returns can be made at one of the BZR shops, accompanied by the item(s) to be exchanged or returned and the order's invoice.


      In the case of a return, the refund can be made via a discount voucher (which can be used later in the online shop) or you can choose to be refunded by the same method used for payment, within a maximum of 10 business days.