Exchanges and Returns

You can go to one of our BZR shops to exchange the item(s). If that is not possible, just follow these steps:

1. Log in and access your customer area under My account > Orders,
2. Select the respective order and click on the Return/Exchange button,
3. Fill in the field with the order number on the card you received, and send it together with the item(s) to be exchanged in a properly closed package (you can use the BZR box) to our address:
   
   

Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal

*BZR accepts exchanges within a maximum of 30 days after delivery, as long as the articles: haven't been used, washed or damaged; aren't personalized; have original labels; are in perfect sale conditions and in their original packaging (if any).

Exchanges are only allowed for sizes of the same reference.

Separate exchanges/returns of the same order are not accepted. When making an exchange/return, make sure that you do not need to exchange or return any other items of the same order.

Exchanges of personal items (e.g. underwear) are not accepted and exchanges of Bon Genie rings are not possible.

The shipping costs of exchanges are charged to the customer.

The customer must always keep proof of dispatch since, until we receive the item(s) in our warehouse, the responsibility lies with the customer. We are not responsible for items lost or delayed in transit from the customer to our warehouse.

The above conditions must be respected so that BZR can proceed with the exchange.

*If you have made your purchase as a guest, you should contact Customer Support.

*Exchanges are only allowed for orders sent to Portugal and Spain. Orders sent to other countries must be returned for a refund and the customer will have to make a new purchase in the correct size if they wish.

You can go to one of our BZR shops and return the item(s). If that is not possible, just follow these steps:

1. Log in and access your customer area under My account > Orders,
2. Select the respective order and click on the Return/Exchange button,
3. Fill in the field with the order number on the card you received, and send it together with the item(s) to be returned in a properly closed package (you can use the BZR box) to our address:
   
   

Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal

*If you have made your purchase as a guest, you should contact Customer Support.

To file a complaint about a used product, you should contact Customer Support so that we can resolve the issue. After contacting us, you must send your item with the corresponding invoice (which you can find in your Customer Area) and a brief description of your complaint.

The complaint will then be reported to the brand and the maximum response time to the customer is 30 days.

If the brand accepts the complaint, the item will be replaced with a new one (exactly the same) or refunded.

In the event of a refund, whenever there is no longer stock of the item in question, it can be made in the form of a voucher for use in the online shop, or by the same payment method.
If the complaint is not accepted, the brand will return the item complained of to be delivered to the customer.

The return postage is charged to the customer. However, the delivery of the article(s) to be returned can be done in a BZR physical shop.

If you have received a wrong and/or defective item, you should contact our Customer Support for the situation to be solved. This claim must be made within 8 days of receiving the order; otherwise it will not be validated.

The refund of the item(s) will be made within a maximum of 10 working days from the date of receipt of the item(s). Once this is completed, you will receive a confirmation e-mail. The date on which the transferred amount will be available in the customer's account depends on the customer's bank.