Exchanges and Returns

You can go to one of our BZR shops to exchange the item(s). If that is not possible, just follow these steps:

1. Log in and access your customer area under My account > Orders,
2. Select the respective order and click on the Return/Exchange button,
3. Fill in the field with the order number on the card you received, and send it together with the item(s) to be exchanged in a properly closed package (you can use the BZR box) to our address:
   
   

Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal

The customer is responsible for the costs of returning the goods.

The shipment can be made through the carrier you consider most suitable, according to your preference.

If your order was placed as a guest, you must contact our Customer Support team to finalise the exchange request.

*BZR accepts exchanges within a maximum of 30 days after delivery, as long as the articles: haven't been used, washed or damaged; aren't personalized; have original labels; are in perfect sale conditions and in their original packaging (if any).

Exchanges are only allowed for sizes of the same reference.

Separate exchanges/returns of the same order are not accepted. When making an exchange/return, make sure that you do not need to exchange or return any other items of the same order.

Exchanges of personal items (e.g. underwear) are not accepted.

The customer must always keep proof of dispatch since, until we receive the item(s) in our warehouse, the responsibility lies with the customer. We are not responsible for items lost or delayed in transit from the customer to our warehouse.

The above conditions must be respected so that BZR can proceed with the exchange.  

You can go to one of our BZR shops and return the item(s). If that is not possible, just follow these steps:

1. Log in and access your customer area under My account > Orders,
2. Select the respective order and click on the Return/Exchange button,
3. Fill in the field with the order number on the card you received, and send it together with the item(s) to be returned in a properly closed package (you can use the BZR box) to our address:
   
   

Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal

The customer is responsible for the cost of return shipping.

The shipment can be made through the carrier you deem most appropriate, of your choice, or directly at a DPD Pickup point, with the cost subsequently deducted from the final refund amount.

The DPD Pickup return method is exclusive to mainland Portugal and Spain (peninsula).

To return an item at a DPD collection point, simply fill in the online form in the Customer Area, which will allow you to receive, within approximately 15 minutes, a confirmation email from DPD with the QR code and the respective return label in an attached file.

You should choose the most convenient Pickup point for the return from the various options presented near your address. If necessary, it will be possible to deliver the return to a point other than the one initially selected, for reasons of force majeure.

Then, it is simply a matter of going to the Pickup point to make the return, taking the printed return label with you or simply presenting the QR code received via email.

At the Pickup point, you will be asked for your telephone number so that a confirmation SMS can be sent to you when the return has been deposited at that Pickup point.

If your order was placed as a guest, you must contact our Customer Support team to finalise the return request.

To file a complaint about a used product, you should contact Customer Support so that we can resolve the issue. After contacting us, you must send your item with the corresponding invoice (which you can find in your Customer Area) and a brief description of your complaint.

The complaint will then be reported to the brand and the maximum response time to the customer is 30 days.

If the brand accepts the claim, the item will be replaced with a new one (exactly the same).

If the item in question is no longer in stock, the refund can be made in the form of a voucher for use in the online shop, or by the same payment method.

There is also the possibility of repairing the product in question, provided that the complaint is accepted, in specific cases where repair is possible.

If the complaint is not accepted, the brand will return the item complained of to be delivered to the customer.

Return shipping costs are the responsibility of the customer.

The shipment can be made through the carrier you consider most appropriate, of your choice, or directly at a DPD Pickup point, with the cost subsequently deducted from the final refund amount.

The DPD Pickup return method is exclusive to mainland Portugal and Spain (peninsula).

Alternatively, it is also possible to return items directly to one of our BZR or Bazar Desportivo physical stores.

If you have received a wrong and/or defective item, you should contact our Customer Support for the situation to be solved. This claim must be made within 8 days of receiving the order; otherwise it will not be validated.

The refund of the item(s) will be made within a maximum of 10 working days from the date of receipt of the item(s). Once this is completed, you will receive a confirmation e-mail. The date on which the transferred amount will be available in the customer's account depends on the customer's bank.